Privacy Policy

This Privacy Policy describes how SlotBox Casino collects, stores and processes personal data from players accessing our services in Ireland. We are committed to compliance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

Data We Collect

Account data: email, password hash, date of birth, name, Irish address, phone number. Verification data: government photo ID, proof of address, proof of payment method. Transaction data: deposits, withdrawals, bets, wins and losses. Technical data: IP address, device fingerprint, browser type, session timestamps. Communication data: live chat transcripts, support emails, notification preferences.

Legal Basis

We process your data on three legal bases. Contract: creating and operating your casino account requires processing your identity and transaction data. Legal obligation: Malta Gaming Authority and Irish law require us to retain identity verification records, transaction logs and responsible-gambling data. Legitimate interest: fraud prevention, security monitoring and service improvement.

Data Retention

We retain account and KYC data for seven years after account closure, as required by Malta Gaming Authority and European AML-5 regulations. Transaction records are retained for the same period. Marketing communication preferences are retained until you withdraw consent. Website analytics data is retained for 26 months and then anonymised.

Your Rights

Under GDPR you have the right to access, correct, delete, restrict processing, port and object to processing of your personal data. Exercise any right by emailing [email protected] or through your account dashboard. We respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission of Ireland.

Cookies

We use essential cookies for session management and authentication, and optional analytics cookies to measure site performance. You can accept or reject optional cookies via the banner on first visit. Essential cookies cannot be disabled as they are required for casino functionality.

Third-Party Processors

We share data with: payment processors (PayPal, Revolut, Trustly, Worldpay), KYC verification providers (Onfido), game studios (for anti-fraud session data), and live chat support platforms. All third parties operate under signed Data Processing Agreements compliant with GDPR.

Contact

Privacy questions or GDPR requests: [email protected]. General support: [email protected].